Gemma Louise Bull 

2025-2026 Terms and Conditions

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The terms and conditions will serve as the basis for all tutoring arrangements for the entirety of lessons until a termination date as agreed by all parties.

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1. Company Details

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Name: The 11+ Connect and Chatter Hub  

Company Number: 15967734

Company Director: Miss Gemma Louise Bull

Registered Business Address: 

3rd Floor,

86-90 Paul Street

London,

EC2A4NE

Email: gemma@connectandchatter.com

Telephone: 07375 524710

 

2. Fees and Payment

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i) Fees shall be calculated at an agreed hourly rate, which is inclusive of any preparation time required for lessons and one piece of independent learning per week. Other requests for additional homework, reports etc. will be calculated using my standard hourly rate.

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ii) The current fee structure is as follows:

• Group Sessions: £24 per session

• 1-2-1: £70 per session

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iii) Invoices will be distributed monthly via QuickBooks. Payment should be made at least 24 hours in advance of each monthly block of lessons unless otherwise agreed. Please ensure your payment is made on time.

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iv) Acceptable payment method: BACS transfer

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3. Obligations of the Tutor

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i) For each session, I will provide: 

- a presentation with a range of engaging activities  

- a copy of key lesson slides to support independent learning 

- regular feedback including reports

- one independent learning task per week  

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ii) I aim to provide a safe, supportive, and warm learning environment. Students are expected to treat each other and their tutor with respect. Any issues of unacceptable behaviour will be dealt with immediately. I reserve the right to remove a student from the class if I feel their presence impacts the progress of other students in the group. 

 

iii) Whilst I make every effort to ensure all students and parents are happy with my tuition, I welcome constructive feedback and suggestions of improvements. Personal insults, aggressive behaviour and harassment will not be tolerated. Any such instances will result in the immediate removal of the student (and any siblings) from all lessons. 

 

4 Trial Sessions and Cancellations

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i) I believe it is vital for a student to find the right tutor. Therefore, I offer both a free initial consultation and a paid trial session. The free consultation can be via a phone call or Zoom call.

 

ii) Once the trial session has been completed, you will be contacted to discuss whether you would like to proceed with weekly sessions. If you do not respond within 48 hours, your place will be allocated to a student on the group waiting list. 

 

iii) Once weekly sessions have been agreed, they will continue until you inform me of your wish to terminate the sessions. The notice period to terminate weekly sessions is 4 weeks of lessons.

 

iv) Group weekly sessions will run for 39 weeks during term time. Additional holiday sessions and 1-2-1 sessions will be available based on my availability and student needs.

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v) Sessions will not take place on Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Monday, etc. Lessons will usually take place on Bank Holiday Mondays although you are free to book the session(s) off.  

 

vi) Once an invoice is paid, the cost of the session will not be refunded, or carried forward, unless: 

- I am unable to deliver the session due to illness or technical issues

- You experience an emergency (at the Company Director’s discretion) 

 

5. Timekeeping and Technical Issues

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i) Students are asked to join the Zoom room no more than 5 minutes before the session starts as other lessons will be taking place. 

 

ii) If your child is going to be late, when possible, please send a message or email to advise me of their expected arrival time. 

 

iii) Lessons will begin and end on time. No additional time will be added for late students, but they will be provided with a copy of any missed work. 

 

iv) For group sessions, if your child is more than 15 minutes late, they will not be admitted to the class to avoid disruption for the other members of the group. Refunds will not be given for lateness. If your child is experiencing technical issues, the 15-minute rule will be waivered, providing contact has been made via message or email. 

 

v) For 1-2-1 sessions, if your child doesn’t arrive, I will send a message after 5 minutes. If, after 10 minutes, your child still hasn’t arrived, I will close the Zoom meeting but I will be available to join again if you message or call me. 

 

vi) If I experience technical issues, the missed time will be noted and added on to the session (where possible) or to subsequent sessions. 

 

6. Missed Sessions

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i) Regular sessions are essential for progress. As such, all sessions in the 39-week timetable must be paid for. Emergencies - or other significant events - will be considered at the director’s discretion.

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ii) When a session is missed, an alternative group session will be offered (where possible and practicable). 

 

iii) Lesson slides, homework tasks and other materials will be provided for missed sessions. If your child has questions about the materials from a missed session, a short Zoom call can be arranged to discuss them.

 

7. Intellectual Property

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Materials (extracts, lesson slides etc.) provided by The 11+ Connect and Chatter Hub are for the sole use of the student enrolled on the course. Sharing/copying materials is strictly prohibited. The 11+ Connect and Chatter Hub will retain copyright and intellectual property rights on all materials. 

 

8. Safeguarding

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I have comprehensive Safeguarding training and hold an enhanced DBS certificate on the update service. Any safeguarding concerns or disclosures, where appropriate, will be communicated to you and discussed at an appropriate time. 

 

9. Privacy

Data about you will be stored securely on the Company system and shared only with relevant members of The 11+ Connect and Chatter Hub team. I will not share your data with third parties without your express permission. Your child will be allocated a personal Google Drive folder to store lesson resources, homework tasks and feedback. Google Drive personal links will never be shared with other Clients or Students. 

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You have the right to ask for all information held relating to you to be deleted. Please note, however, that tuition cannot continue after information is deleted and that terms and conditions regarding cancellation remain the same. Unless you have specifically asked for information to be destroyed, your details will be held on file until the end of the following academic year after your child has finished tuition. Financial data will be retained for seven years for tax reasons. When the information is destroyed, all papers will be shredded to protect your identity and any data held in computer files will be either anonymised or permanently deleted.

 

10. Declaration

While I will endeavour to ensure that your child makes progress, this cannot be guaranteed. To the maximum extent permitted by law, The 11+ Connect and Chatter Hub accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of my services. 

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For and on behalf of The 11+ Connect and Chatter Hub  

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E-signature:

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GemmaLBull

 

Name: Miss Gemma Louise Bull, Company Director